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According to PANews news on July 12, according to am730, in response to the account freezing problem reported by many Hong Kong virtual bank Mox Bank users, some users analyzed that this matter may be related to the recent Mox Bank system update, and its system is more sensitive to some transactions and customers. Especially accounts for buying and selling cryptocurrencies. Hong Kong virtual bank Mox Bank responded that the freezing of some accounts has nothing to do with system updates. And said: Mox Bank has always attached importance to the safe and secure use of services by all customers and the protection of customer rights. Therefore, according to the existing system, the bank reviews the accounts of individual customers as one of the measures to protect the rights and interests of customers. Mox Bank has notified the affected customers, and the relevant accounts are temporarily suspended. After the inspection is completed, customers will continue to use the accounts.
Earlier, according to Hong Kong Economic Daily, many users of the Hong Kong virtual bank Mox Bank reported that their bank accounts were frozen several times in a short period of time. Mox Bank did not explain the reason in depth, but only said it was based on security considerations. In this regard, the Hong Kong Monetary Authority responded that it was aware of the incident and required Mox Bank to make appropriate follow-up to ensure that customer concerns were properly handled.