According to IT House's report on August 1, according to the latest report released by market research firm Gartner, global customer service centers (CC) are vigorously embracing conversational AI and virtual assistants. An annual increase of 16.2%. “Short-term investment growth rates for CC and CC conversational AI and virtual assistants are expected to decline as business volatility lengthens decision cycles,” said Megan Marek Fernandez, principal analyst at Gartner. But in the long run, customer experience (CX) leaders hope to improve the efficiency of customer service operations and the overall customer experience at the same time, so generative artificial intelligence and increasingly mature conversational artificial intelligence will accelerate the iterative upgrade of the call center platform. In the foreseeable future, in the global contact center, the fastest growing will be the global conversational artificial intelligence and virtual assistant market, which is expected to stimulate 24% growth in 2024. Gartner conclusively estimates that by 2023, about 3 percent of interactions will be handled by CC AI, growing to 14 percent by 2027.