Bill Gates: Artificial intelligence will revolutionize how you use your computer

I still love software as much today as I did when Paul Allen and I started Microsoft. But—even though it has improved a lot in the decades since then—in many ways, software is still pretty dumb

Today, I still love software as much as I did when Paul Allen founded Microsoft. Although the software has improved a lot in the decades since, in many ways, they are still quite stupid.

To do any task on a computer, you have to tell your device which app to use. You can use Microsoft Word and Google Docs to draft a business proposal, but they can’t help you send an email, share a selfie, analyze data, schedule a party, or buy movie tickets. And even the best sites have an incomplete understanding of your work, personal life, interests, and relationships and a limited ability to use this information to do things for you. That’s the kind of thing that is only possible today with another human being, like a close friend or personal assistant.

No matter what task you perform on your computer, you have to tell your device which app to enable. Microsoft Word and Google Docs can help you draft a business plan, but they can't help you send emails, share selfies, analyze data, arrange parties, or buy movie tickets. Even the best websites don't have a complete picture of your work, personal life, interests, and relationships, and their ability to use this information to do things for you is limited. This is something that can only be done with the help of another person these days, such as a close friend or personal assistant.

In the next five years, this will change completely. You won’t have to use different apps for different tasks. You’ll simply tell your device, in everyday language, what you want to do. And depending on how much information you choose to share with it, the software will be able to respond personally because it will have a rich understanding of your life. In the near future, anyone who’s online will be able to have a personal assistant powered by artificial intelligence that’s far beyond today’s technology.

Over the next five years, this will change completely. You don't have to use different apps for different tasks. All you have to do is tell your device what you want to do in plain language. Depending on how much information you choose to share with the software, the software will be able to respond personally, based on a rich understanding of your life. In the not-too-distant future, anyone who goes online will be able to have an AI-powered personal assistant that is far beyond today's level of technology.

This type of software—something that responds to natural language and can accomplish many different tasks based on its knowledge of the user—is called an agent. I’ve been thinking about agents for nearly 30 years and wrote about them in my 1995 book The Road Ahead, but they’ve only recently become practical because of advances in AI.

This type of software – which is able to react to natural language and accomplish many different tasks based on what it knows about the user – is called an agent. I've been thinking about agents for almost 30 years and mentioned them in my 1995 book The Road to the Future, but it's only recently that they've become practical thanks to advances in artificial intelligence.

Agents are not only going to change how everyone interacts with computers. They’re also going to upend the software industry, bringing about the biggest revolution in computing since we went from typing commands to tapping on icons

Agents will not only change the way everyone interacts with computers. They will also disrupt the software industry, ushering in the biggest computer revolution since we went from typing commands to clicking icons.

Everyone's Personal Assistant

A personal assistant for everyone

Some critics have pointed out that software companies have offered this kind of thing before, and users didn’t exactly embrace them. (People still joke about Clippy, the digital assistant that we included in Microsoft Office and later dropped.) Why will people use agents?

Some reviewers have pointed out that software companies have offered this kind of stuff before, and users have not fully embraced them. (People still joke about Clippy, the digital assistant we used to provide in Microsoft Office and then discarded.) Why do people use agents?

The answer is that they’ll be dramatically better. You’ll be able to have nuanced conversations with them. They will be much more personalized, and they won’t be limited to relatively simple tasks like writing a letter. Clippy has as much in common with agents as a rotary phone has with a mobile device.

The answer is that they will get better. You will be able to have nuanced conversations with them. They will be more personal and not limited to relatively simple tasks like writing a letter. What Clippy has in common with agents is what a spinning dial phone has with a mobile device.

An agent will be able to help you with all your activities if you want it to. With permission to follow your online interactions and real-world locations, it will develop a powerful understanding of the people, places, and activities you engage in. It will get your personal and work relationships, hobbies, preferences, and schedule. You’ll choose how and when it steps in to help with something or ask you to make a decision.

Agents will be able to help you do anything if you want to. If it's allowed to track your online interactions and where the real world is, it will form a deep understanding of the people, places, and activities you're involved in. It learns about your personal and work relationships, hobbies, preferences, and schedule. You can choose when and how it intervenes to help you do something or make you decide.

**"Clippy was a bot, not an agent." **

"Clippy is just a bot, not an agent. ”**

To see the dramatic change that agents will bring, let’s compare them to the AI tools available today. Most of these are bots. They’re limited to one app and generally only step in when you write a particular word or ask for help. Because they don’t remember how you use them from one time to the next, they don’t get better or learn any of your preferences. Clippy was a bot, not an agent.

To get an idea of the dramatic changes that agents will bring, let's compare them to the AI tools available today. Most of them are bots. They are limited to one app and usually only step in when you type in a specific word or ask for help. They don't remember how you used them every time, don't get better, and don't learn any of your preferences. Clippy is just a bot, not an agent.

Agents are smarter. They’re proactive—capable of making suggestions before you ask for them. They accomplish tasks across applications. They improve over time because they remember your activities and recognize intent and patterns in your behavior. Based on this information, they offer to provide what they think you need, although you will always make the final decisions.

Agents are smarter. They are able to offer advice before you ask for their opinion. They accomplish their tasks by linking across applications. They escalate over time because they remember your activities and recognize the intentions and patterns of your actions. Based on this information, they will provide what they think you need, although the final decision is always up to you.

Imagine that you want to plan a trip. A travel bot will identify hotels that fit your budget. An agent will know what time of year you’ll be traveling and, based on its knowledge about whether you always try a new destination or like to return to the same place repeatedly, it will be able to suggest locations. When asked, it will recommend things to do based on your interests and propensity for adventure, and it will book reservations at the types of restaurants you would enjoy. If you want this kind of deeply personalized planning today, you need to pay a travel agent and spend time telling them what you want.

Suppose you want to plan a trip. The travel bot will help you find the right hotel for your budget. The agent will know what time of year you'll be traveling, suggesting destinations to visit based on what it knows about whether you're always trying new destinations or preferring to come back to your old places. When asked, the agent will recommend things to do based on your interests and adventurous tendencies, and will also make reservations at your favorite restaurants. Now if you want this kind of deeply personalized planning, you need to pay the travel agent and take the time to tell them what you need.

The most exciting impact of AI agents is the way they will democratize services that today are too expensive for most people. They’ll have an especially big influence in four areas: health care, education, productivity, and entertainment and shopping

The most exciting impact of AI physiques is that they will democratize services that are too expensive for most people today. They will have a huge impact in four areas: healthcare, education, productivity, and shopping and entertainment.

Healthcare

Health care

Today, AI’s main role in healthcare is to help with administrative tasks. Abridge, Nuance DAX, and Nabla Copilot, for example, can capture audio during an appointment and then write up notes for the doctor to review.

Today, the primary role of AI in healthcare is to help with administrative work. For example, Abridge, Nuance DAX, and Nabla Copilot can capture audio from a visit and then write down notes for doctors to review.

The real shift will come when agents can help patients do basic triage, get advice about how to deal with health problems, and decide whether they need to seek treatment. These agents will also help healthcare workers make decisions and be more productive. (Already, apps like Glass Health can analyze a patient summary and suggest diagnoses for the doctor to consider.) Helping patients and healthcare workers will be especially beneficial for people in poor countries, where many never get to see a doctor at all

The real shift will come when agents can help patients with basic triage, get advice on how to deal with health issues, and decide if they need to seek treatment. These agents will also help healthcare professionals make decisions and be more productive. (Currently, apps such as Glass Health can already analyze patient summaries and make diagnostic recommendations for doctors to refer to.) Helping patients and health care workers is especially beneficial for people in poor countries, where many people simply don't have access to doctors.

These clinician-agents will be slower than others to roll out because getting things right is a matter of life and death. People will need to see evidence that health agents are beneficial overall, even though they won’t be perfect and will make mistakes. Of course, humans make mistakes too, and having no access to medical care is also a problem.

These clinician agents will be slower to generalize than other agents, because intelligence is a matter of life and death. One needs to see evidence to prove that medical agents are generally beneficial, even though they are not perfect and make mistakes. Of course, humans make mistakes, and lack of access to health care is one of the problems.

**"Half of all U.S. military veterans who need mental health care don’t get it." **

"Half of all U.S. veterans who need mental health care do not receive treatment. ”

Mental health care is another example of a service that agents will make available to virtually everyone. Today, weekly therapy sessions seem like a luxury. But there is a lot of unmet need, and many people who could benefit from therapy don’t have access to it. For example, RAND found that half of all U.S. military veterans who need mental health care don’t get it.

Mental health care is another example where agents will provide services to almost everyone. Weekly psychotherapy seems like a luxury these days. But there are still many unmet needs, and many people who could have benefited from treatment do not have access to it. For example, the RAND Corporation found that half of all U.S. veterans who need mental health care do not receive treatment.

AI agents that are well trained in mental health will make therapy much more affordable and easier to get. Wysa and Youper are two of the early chatbots here. But agents will go much deeper. If you choose to share enough information with a mental health agent, it will understand your life history and your relationships. It’ll be available when you need it, and it will never get impatient. It could even, with your permission, monitor your physical responses to therapy through your smart watch—like if your heart starts to race when you’re talking about a problem with your boss—and suggest when you should see a human therapist

AI agents trained in mental health will make treatment more affordable and accessible. Among them are Wysa and Youper, two early chatbots. However, the impact of agents will be even more profound. If you choose to share enough information with a mental health agent, it will learn about your life experiences and relationships. It will show up when you need it, and always be patient. With your permission, it can also monitor your physical response to therapy through your smartwatch – like if your heart starts beating faster when you talk to your boss about problems – and advise you on when you should see a human therapist.

Education

Education

For decades, I’ve been excited about all the ways that software would make teachers’ jobs easier and help students learn. It won’t replace teachers, but it will supplement their work—personalizing the work for students and liberating teachers from paperwork and other tasks so they can spend more time on the most important parts of the job. These changes are finally starting to happen in a dramatic way.

For decades, I've been excited about how software can make teachers' jobs easier and help students learn. Software won't replace teachers, but it will complement their work – providing personalized service to students, freeing teachers from paperwork and other tasks, and giving them more time to do what matters most. These changes are finally starting to happen in dramatic ways.

The current state of the art is Khanmigo, a text-based bot created by Khan Academy. It can tutor students in math, science, and the humanities—for example, it can explain the quadratic formula and create math problems to practice on. It can also help teachers do things like write lesson plans. I’ve been a fan and supporter of Sal Khan’s work for a long time and recently had him on my podcast to talk about education and AI

Currently, the most advanced of them is the text bot Khanmigo developed by Khan Academy. It can tutor students in math, science, and humanities – for example, it can interpret quadratic equations, and create math problems to practice. It can also help teachers write lesson plans, etc. I've always been a fan and supporter of Sal Khan, and recently he joined my podcast to talk about education and artificial intelligence.

But text-based bots are just the first wave—agents will open up many more learning opportunities

But textbots are only the first phase – agents will open up more learning opportunities.

For example, few families can pay for a tutor who works one-on-one with a student to supplement their classroom work. If agents can capture what makes a tutor effective, they’ll unlock this supplemental instruction for everyone who wants it. If a tutoring agent knows that a kid likes Minecraft and Taylor Swift, it will use Minecraft to teach them about calculating the volume and area of shapes, and Taylor’s lyrics to teach them about storytelling and rhyme schemes. The experience will be far richer—with graphics and sound, for example—and more personalized than today’s text-based tutors

For example, few families can afford to pay a tutor to tutor students one-on-one to supplement their classroom learning. If agents can capture the effectiveness of the tutor, they will be able to provide this complementary teaching to everyone who needs it. If a tutoring agent knows that a child likes Minecraft and Taylor Swift, it will teach them to calculate the volume and area of shapes with Minecraft and teach them storytelling and rhyme with Taylor's lyrics. The experience will be richer – with graphics and sound, for example – and more personalized than today's text tutoring.

Productivity

Productivity

There’s already a lot of competition in this field. Microsoft is making its Copilot part of Word, Excel, Outlook, and other services. Google is doing similar things with Assistant with Bard and its productivity tools. These copilots can do a lot—such as turn a written document into a slide deck, answer questions about a spreadsheet using natural language, and summarize email threads while representing each person’s point of view.

Competition in this field is already fierce. Microsoft is making its Copilot part of Word, Excel, Outlook, and other services. Google is doing something similar with Assistant with Bard and its productivity tools. These Copilots can do a lot of things, like turn a written document into a slideshow, answer questions in a spreadsheet in natural language, and summarize the subject of an email while stating everyone's point of view.

Agents will do even more. Having one will be like having a person dedicated to helping you with ious tasks and doing them independently if you want. If you have an idea for a business, an agent will help you write up a business plan, create a presentation for it, and even generate images of what your product might look like. Companies will be able to make agents available for their employees to consult directly and be part of every meeting so they can answer questions.

Agents will do more. Having an agent is like having someone dedicated to helping you with a variety of tasks, or independently if you want to. If you have a business idea, Agent will help you write a business plan, create a presentation, and even generate an image of what the product will look like. Companies will be able to have employees consult with the agent directly and participate in each meeting in order to answer questions.

**"If your friend just had surgery, your agent will offer to send flowers and be able to order them for you." **

"If your friend has just had surgery, the intelligence will offer to send flowers and order them for you. ”

Whether you work in an office or not, your agent will be able to help you in the same way that personal assistants support utives today. If your friend just had surgery, your agent will offer to send flowers and be able to order them for you. If you tell it you’d like to catch up with your old college roommate, it will work with their agent to find a time to get together, and just before you arrive, it will remind you that their oldest child just started college at the local university

Whether you're working in an office or not, your agent can help you just as much as a personal assistant support executive is today. If your friend has just had surgery, the intelligence will offer to send flowers and order them for you. If you tell it that you want to meet up with your former college roommate, it will negotiate with their agent to find a time to meet, and just before you arrive, it will remind you that their oldest child has just attended a local university.

Entertainment & Shopping

Entertainment and shopping

Already, AI can help you pick out a new TV and recommend movies, books, shows, and podcasts. Likewise, a company I’ve invested in, recently launched Pix, which lets you ask questions (“Which Robert Redford movies would I like and where can I watch them?”) and then makes recommendations based on what you’ve liked in the past. Spotify has an AI-powered DJ that not only plays songs based on your preferences but talks to you and can even call you by name.

AI can already help you pick new TVs, recommending movies, books, shows, and podcasts. Likewise, the company I've invested in, recently launched the Pix, which allows you to ask questions ("What Robert Redford movie do I like and where can I watch it?") and then give suggestions based on movies you've liked in the past. Spotify recently launched an AI DJ that can not only play songs according to your preferences, but also talk to you and even call you by your name.

Agents won’t simply make recommendations; they’ll help you act on them. If you want to buy a camera, you’ll have your agent read all the reviews for you, summarize them, make a recommendation, and place an order for it once you’ve made a decision. If you tell your agent that you want to watch Star Wars, it will know whether you’re subscribed to the right streaming service, and if you aren’t, it will offer to sign you up. And if you don’t know what you’re in the mood for, it will make customized suggestions and then figure out how to play the movie or show you choose.

Agents will not only simply make recommendations, they will also help you make a decision. If you want to buy a camera, you can ask your agent to read all the reviews for you, summarize them, make recommendations, and place an order after you've made a decision. If you tell it you want to watch Star Wars, it will know if you're subscribed to the right streaming service, and if you don't, it will sign you up. If you don't know what you want to watch, it will give you customized suggestions and then find a way to play the movie or show of your choice.

You’ll also be able to get news and entertainment that’s been tailored to your interests. CurioAI, which creates a custom podcast on any subject you ask about, is a glimpse of what’s coming

You also get access to news and entertainment tailored to your interests. With the ability to create custom podcasts on any topic you bring up, CurioAI is a microcosm of what's to come.

Tech Shockwave

A shock wave in the tech industry

In short, agents will be able to help with virtually any activity and any area of life. The ramifications for the software business and for society will be profound.

In short, agents will help in almost any area of activity and life. It has a profound impact on the software industry and society.

In the computing industry, we talk about platforms—the technologies that apps and services are built on. Android, iOS, and Windows are all platforms. Agents will be the next platform.

In the computer industry, we talk about platforms – the technology on which applications and services are built. Android, iOS, and Windows are all platforms. Agents will be the next platform.

**"To create a new app or service, you'll just tell your agent what you want." **

"To create a new application or service, you just need to tell your agent what you want. ”**

To create a new app or service, you won’t need to know how to write code or do graphic design. You’ll just tell your agent what you want. It will be able to write the code, design the look and feel of the app, create a logo, and publish the app to an online store. OpenAI’s launch of GPTs this week offers a glimpse into the future where non-developers can easily create and share their own assistants.

To create a new application or service, you don't need to know how to code or do graphic design. You just have to tell your agent what you want. It will be able to write code, design the interface look and feel of the app, create a logo, and publish the app to an online store. OpenAI's release of GPTs this week gives us a glimpse into the future, where non-developers can easily create and share their own assistants.

Agents will affect how we use software as well as how it’s written. They’ll replace search sites, because they’ll be better at finding information and summarizing it for you. They’ll replace many e-commerce sites, because they’ll find the best price for you and won’t be restricted to just a few vendors. They’ll replace word processors, spreadsheets, and other productivity apps. Businesses that are separate today—search advertising, social networking with advertising, shopping, productivity software—will become one business

Agents will influence how we use software and how we write it. They will replace search sites because they will be better at finding information and putting it together for you. They will replace e-commerce sites because they will find you the best deals and not just be limited to a few suppliers. They will replace many word processors, spreadsheets, and other productivity applications. Today's fragmented businesses – search ads, social networks with ads, shopping, productivity software – will be consolidated into one business.

I don’t think any single company will dominate the agents business--there will be many different AI engines available. Today, agents are embedded in other software like word processors and spreadsheets, but eventually they’ll operate on their own. Although some agents will be free to use (and supported by ads), I think you’ll pay for most of them, which means companies will have an incentive to make agents work on your behalf and not an advertiser’s. If the number of companies that have started working on AI just this year is any indication, there will be an exceptional amount of competition, which will make agents very inexpensive.

I don't think any one company can monopolize the agent business – there will be a lot of different AI engines available. Today, agents are embedded in other software, such as word processors and spreadsheets, but eventually they will operate independently. Although some agents are free to use (and pull to ad sponsorship), I think you'll pay for most of them, which means companies will have an incentive to have agents work for you, not for advertisers. If you look at the number of companies that have started working on artificial intelligence this year, there will be unusually fierce competition, which will make the price of agents very low.

But before the sophisticated agents I’m describing become a reality, we need to confront a number of questions about the technology and how we’ll use it. I’ve written before about the issues that AI raises, so I’ll focus specifically on agents here.

But before the mature agent I've described becomes a reality, we need to face some questions about this technology and how we're going to use it. I've written about the problems posed by AI before, and I'm going to focus on agents here.

Technical Challenges

The technical challenges

Nobody has figured out yet what the data structure for an agent will look like. To create personal agents, we need a new type of database that can capture all the nuances of your interests and relationships and quickly recall the information while maintaining your privacy. We are already seeing new ways of storing information, such as vector databases, that may be better for storing data generated by machine learning models

No one yet knows what the agent's data structure looks like. In order to create a private agent, we need a new type of database that can delicately capture your interests and relationships, and quickly echo those messages while maintaining your privacy. We've seen new ways to store information, such as vector databases, which may be better suited to store data generated by machine learning models.

Another open question is about how many agents people will interact with. Will your personal agent be separate from your therapist agent and your math tutor? If so, when will you want them to work with each other and when should they stay in their lanes?

Another unanswered question is how many agents people will interact with. Is your private agent separate from your psychiatrist's agent and your math tutor's agent? In that case, when do you want them to cooperate with each other and when do you want them to remain independent?

**“If your agent needs to check in with you, it will speak to you or show up on your phone.” **

"If your agent needs to contact you, it will speak to you or appear on your phone. ”**

How will you interact with your agent? Companies are exploring ious options including apps, glasses, pendants, pins, and even holograms. All of these are possibilities, but I think the first big breakthrough in human-agent interaction will be earbuds. If your agent needs to check in with you, it will speak to you or show up on your phone. (“Your flight is delayed. Do you want to wait, or can I help rebook it?”) If you want, it will monitor sound coming into your ear and enhance it by blocking out background noise, amplifying speech that’s hard to hear, or making it easier to understand someone who’s speaking with a heavy accent.

How will you interact with your agent? Companies are exploring a wide variety of options, including apps, glasses, pendants, brooches, and even holograms. All of these possibilities exist, but I think the first big breakthrough in human-object interaction will be earbuds. If your agent needs to contact you, it will talk to you or show up on your phone. ("Your flight was delayed.") Do you want to wait, or can I help you rebook?" If you want, it monitors the sound coming into your ears and enhances it by blocking out background noise, amplifying hard-to-hear speech, or making it easier for you to understand people with heavy accents.

There are other challenges too. There isn’t yet a standard protocol that will allow agents to talk to each other. The cost needs to come down so agents are affordable for everyone. It needs to be easier to the agent in a way that will give you the right answer. We need to prevent hallucinations, especially in areas like health where accuracy is super-important, and make sure that agents don’t harm people as a result of their biases. And we don’t want agents to be able to do things they’re not supposed to. (Although I worry less about rogue agents than about human criminals using agents for malign purposes.)

There are other challenges. There is currently no standard protocol that allows agents to talk to each other. Costs need to be reduced so that everyone can afford them. We need to give instructions to the agents in an easier way so that they can provide you with the correct answers. We need to prevent the "AI hallucination" from appearing, especially in the field of health, where precision is critical, and to ensure that agents don't harm people because of their biases. We don't want agents to do things they shouldn't. (I'm more concerned than rogue agents, though, about human criminals using agents for nefarious purposes.) )

Privacy & Other Important Issues

Privacy and other big questions

As all of this comes together, the issues of online privacy and security will become even more urgent than they already are. You’ll want to be able to decide what information the agent has access to, so you’re confident that your data is shared with only people and companies you choose

With all of this coming along, the issue of online privacy and security will become more pressing than it is now. You'll want to be able to decide what information the agent accesses, so you can be confident that your data is only shared with the people and companies you choose.

But who owns the data you share with your agent, and how do you ensure that it’s being used appropriately? No one wants to start getting ads related to something they told their therapist agent. Can law enforcement use your agent as evidence against you? When will your agent refuse to do something that could be harmful to you or someone else? Who picks the values that are built into agents?

But who owns the data you share with the agent, and how do you make sure that data is used appropriately? No one wants to receive ads related to what they tell the therapist about the agent. Can law enforcement use your agent to submit evidence against you?Under what circumstances will your agent refuse to do something that may be harmful to you or anyone else?Who chooses the values on which the agent is built?

There’s also the question of how much information your agent should share. Suppose you want to see a friend: If your agent talks to theirs, you don’t want it to say, "Oh, she’s seeing other friends on Tuesday and doesn’t want to include you.” And if your agent helps you write emails for work, it will need to know that it shouldn’t use personal information about you or proprietary data from a previous job.

There's also the question of how much information your agent should share. Let's say you want to meet a friend: If your agent talks to their agent, you don't want it to say, "Oh, she's going to meet other friends on Tuesday and doesn't want you to attend." "If your agent writes a work email for you, it needs to know that it shouldn't use your private information or proprietary data from previous jobs.

Many of these questions are already top-of-mind for the tech industry and legislators I recently participated in a forum on AI with other technology leaders that was organized by Sen. Chuck Schumer and attended by many U.S. senators We shared ideas about these and other issues and talked about the need for lawmakers to adopt strong legislation.

Many of these issues have become top concerns for the tech industry and lawmakers. Recently, along with other tech leaders, I participated in an AI forum organized by Senator Chuck Schumer and attended by many U.S. senators. We exchanged views on these and other issues and discussed the need for strong legislation by legislators.

But other issues won’t be decided by companies and governments For example, agents could affect how we interact with friends and family Today, you can show someone that you care about them by remembering details about their life—say, their birthday But when they know your agent likely reminded you about it and took care of sending flowers, will it be as meaningful for them?

But there are some issues that will not be decided by companies and governments. For example, agents can influence the way we interact with friends and family. Today, you can show that you care about them by remembering details of their lives, such as their birthdays. But does it still make sense to them when they know that maybe it's your agent who reminds you and is responsible for delivering the flowers?

In the distant future, agents may even force humans to face profound questions about purpose. Imagine that agents become so good that everyone can have a high quality of life without working nearly as much. In a future like that, what would people do with their time? Would anyone still want to get an education when an agent has all the answers? Can you have a safe and thriving society when most people have a lot of free time on their hands?

In the distant future, agents may even force humanity to face some profound questions about meaning. Imagine that agents become so good that everyone can have a high quality of life without working. How will people use their time in such a future? When the agent knows the answer to all the questions, will anyone else be willing to be educated? Can you have a safe and prosperous society when most people have a lot of free time?

But we’re a long way from that point. In the meantime, agents are coming. In the next few years, they will utterly change how we live our lives, online and off.

But we're still far from that future. At the same time, agents are coming. In the next few years, they will revolutionize the way we live, both online and offline.