Customer service, can you come out and reply about the situation? When will it be resolved? All my contract funds are gone.
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GoUp:
Dear user, hello. The relevant personnel are actively handling the situation. We apologize for the inconvenience caused to you at the moment, and we kindly ask you to check back later.
Liquidate my position and then block my messages, right?! You check if the Position has reached that level and then liquidate it, and then pump it up again. Is there anyone else who does it like you?
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AnLeone:
Dear, you can see the dynamic. When the margin level of the account ≤ 100%, the system will trigger a forced Close Position. If there is a problem with your Position, please submit a ticket for processing. It will definitely be handled properly, so please rest assured.